Refund & Return Policy
Last updated: 2026-07-20
We want you to love your Merani piece. This policy explains returns, refunds, and exchanges, alongside your statutory rights under Georgian consumer law.
1. Return window
You may return eligible items within 14 days of delivery for a refund or exchange, provided they are unworn, undamaged, and in their original packaging with any documentation.
2. How to return
Email [SUPPORT_EMAIL] with your order number to start a return. We will provide return instructions. Items must be securely packaged; we recommend a tracked/insured service.
3. Refunds
Once we receive and inspect the return, we refund the price of the item to your original payment method within a reasonable period. Original shipping costs are non-refundable unless the item was faulty or incorrect.
4. Return shipping costs
Return shipping is paid by you unless the item was faulty, damaged, or incorrectly supplied, in which case we cover reasonable return costs.
5. Faulty or incorrect items
If an item arrives faulty or not as described, contact us promptly. You are entitled to a repair, replacement, or refund in line with Georgian consumer law.
6. Non-returnable items
Custom, engraved, personalised, or made-to-order pieces, and items showing signs of wear or alteration, cannot be returned unless faulty. Gift cards are non-refundable.
7. Exchanges
To exchange for a different size or variant, follow the return process and place a new order, or contact us and we will assist.
8. Statutory rights
Nothing in this policy affects your mandatory rights under the Georgian Law on Protection of Consumer Rights.
This document is a general template and not legal advice. Please have it reviewed by a qualified lawyer for your business.